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Webhook for journey alerts firing twice — dedupe advice?

marcus_reyes_45c06

Posting this for enterprise accounts. We care most about the health score and I'm not sure NPS surveys is the lever. Talk me out of it?

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yuki_quinn_9df87

Spent a week on this. The fix was tying session replay to the account owner field.

felix_carr_207e4

Have you tried routing it through Slack? Fixed the CSAT gap for us.

ned_calvi_e871d

+1. The Segment step is where ours kept breaking.

yuki_webb_f13e9

We measure response rate weekly now and it's made journey alerts decisions much easier.

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