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Stopping churn from sliding after we moved to a quarterly cadence?

ravi_webb_2e235

We measured churn before and after turning on CES tracking. The result surprised us. Anyone seen the same?

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mira_pratt_4c9de

Curious what cadence you landed on. We over-asked and the health score tanked.

zoe_mehta_a989b

We measure NPS weekly now and it's made response routing decisions much easier.

elena_dunn_99cae

+1. The Segment step is where ours kept breaking.

ned_reyes_0a174

We hit this too. Scoping the feedback widget to self-serve users first made it manageable.

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