We measured NPS before and after turning on NPS surveys. The result surprised us. Anyone seen the same?
We measure time-to-resolution weekly now and it's made CES tracking decisions much easier.
We measure renewal rate weekly now and it's made journey mapping decisions much easier.
We hit this too. Scoping dashboards to renewals at risk first made it manageable.
We hit this too. Scoping journey alerts to self-serve users first made it manageable.