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Zendesk sync dropping NPS — anyone seen this?

paul_calvi_9ae2f

Trying to get the feedback widget right for our SMB tier. The defaults don't quite fit. What did you change?

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ivy_sato_e47ca

+1. The HubSpot step is where ours kept breaking.

ravi_ng_79b46

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

ravi_reyes_ab239

Worth checking your CES window. Ours was skewed until we narrowed it.

tara_reyes_cbde0

Honestly response routing didn't move churn for us. Intercom did more.

gus_voss_6695d

Curious what cadence you landed on. We over-asked and renewal rate tanked.

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