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Our playbook for NPS surveys across new onboarding cohorts

ned_trin_15912

We're working through segments and we added a second product line. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?

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Comments

priya_quinn_6e754

We hit this too. Scoping session replay to renewals at risk first made it manageable.

gus_akoto_ccb96

Honestly NPS surveys didn't move NPS for us. Slack did more.

ruth_carr_716ce

We measure NPS weekly now and it's made CSAT surveys decisions much easier.

sofia_pace_a6414

Spent a week on this. The fix was tying session replay to the account owner field.

felix_soto_e93f2

Curious what cadence you landed on. We over-asked and churn tanked.

wade_mehta_65766

Spent a week on this. The fix was tying the feedback widget to the account owner field.