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Best way to set up session replay for renewals at risk?

esme_dunn_aba11

Quick one. Since we rolled it out to the support team, our CSAT has been all over the place. Is that a journey alerts config issue or are we reading it wrong?

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ravi_quinn_c20aa

Curious what cadence you landed on. We over-asked and the health score tanked.

sofia_pace_a6414

+1. The Jira step is where ours kept breaking.

omar_mehta_2e310

Spent a week on this. The fix was tying NPS surveys to the account owner field.

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