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Small win: session replay caught a churn risk early

yuki_trin_10f29

Quick one. Since we scaled past 5,000 accounts, our response rate has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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Comments

paul_okafor_a5ec4

Have you tried routing it through Zapier? Fixed the the health score gap for us.

bea_akoto_808f0

We measure response rate weekly now and it's made the in-app survey decisions much easier.

cole_mehta_a54de

Curious what cadence you landed on. We over-asked and CSAT tanked.

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