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SSO question affecting who sees NPS surveys

gus_akoto_ccb96

We measured response rate before and after turning on the feedback widget. The result surprised us. Anyone seen the same?

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jack_marsh_b598b

We hit this too. Scoping dashboards to trial users first made it manageable.

priya_akoto_5d582

Honestly segments didn't move CES for us. Segment did more.

kiran_vance_995bc

Curious what cadence you landed on. We over-asked and CSAT tanked.

priya_pratt_85deb

Worth checking your response rate window. Ours was skewed until we narrowed it.

wade_lund_9fff5

+1. The Snowflake step is where ours kept breaking.

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