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Reusable journey mapping setup we share with new CSMs

dana_calvi_c20e0

Trying to get CSAT surveys right for self-serve users. The defaults don't quite fit. What did you change?

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mira_marsh_d8171

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

ruth_trin_d8f88

Following. We're about to do the same thing for our SMB tier.

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