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Is there a way to break out CES by self-serve users?

marcus_trin_4da26

We're working through the in-app survey and we moved to a quarterly cadence. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?

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Comments

sam_akoto_3e715

+1. The Microsoft Teams step is where ours kept breaking.

paul_marsh_2b1e1

Honestly the in-app survey didn't move NPS for us. Jira did more.

lena_boyd_9b2f3

We measure the health score weekly now and it's made the feedback widget decisions much easier.

kiran_quinn_91dfa

+1. The Slack step is where ours kept breaking.

ravi_quinn_c20aa

Worth checking your churn window. Ours was skewed until we narrowed it.

tara_quinn_91191

Honestly the in-app survey didn't move the health score for us. Salesforce did more.