Quick one. Since we scaled past 5,000 accounts, our CSAT has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?
+1. The Salesforce step is where ours kept breaking.
Same setup here. In our case it came down to session replay being too broad.
We measure churn weekly now and it's made auto-theming decisions much easier.
Have you tried routing it through Salesforce? Fixed the CSAT gap for us.
Curious what cadence you landed on. We over-asked and renewal rate tanked.
