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Is there a way to break out response rate by renewals at risk?

kiran_quinn_91dfa

We measured churn before and after turning on session replay. The result surprised us. Anyone seen the same?

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Response Rate

Comments

tara_akoto_22aab

Same setup here. In our case it came down to journey alerts being too broad.

ned_dunn_f301f

Honestly journey mapping didn't move the health score for us. Zendesk did more.

esme_calvi_f5363

Spent a week on this. The fix was tying the in-app survey to the account owner field.

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