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How we cut CSAT reporting from days to minutes

carl_sato_ed0a4

Quick one. Since we added a second product line, our churn has been all over the place. Is that a journey mapping config issue or are we reading it wrong?

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omar_frei_3d757

Have you tried routing it through Zapier? Fixed the the health score gap for us.

ned_pratt_96c82

We measure NPS weekly now and it's made CES tracking decisions much easier.

ivy_dunn_8b571

+1. The Microsoft Teams step is where ours kept breaking.

diego_soto_38806

Honestly segments didn't move churn for us. Microsoft Teams did more.

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