We're working through journey mapping and we scaled past 5,000 accounts. Curious how others have handled it, especially around CSAT. Any rules of thumb?
Honestly session replay didn't move NPS for us. Zendesk did more.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
Worth checking your response rate window. Ours was skewed until we narrowed it.
