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Template: closing the loop on self-serve users in 24h

maya_quinn_ed8b8

Posting this for renewals at risk. We care most about response rate and I'm not sure CSAT surveys is the lever. Talk me out of it?

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ned_okafor_a1d7e

Have you tried routing it through Slack? Fixed the the health score gap for us.

omar_ng_0d6e7

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

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