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Getting segments into Snowflake cleanly

diego_vance_e35d6

Half our team lives in Zendesk, so getting CSAT surveys data in there matters. How clean has that been for you?

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tom_akoto_1b755

Spent a week on this. The fix was tying response routing to the account owner field.

wade_vance_6e5ed

+1. The Snowflake step is where ours kept breaking.

omar_marsh_a50af

Following. We're about to do the same thing for our SMB tier.

nadia_lund_67b0c

We measure NPS weekly now and it's made journey alerts decisions much easier.

esme_nair_e8a80

Have you tried routing it through Salesforce? Fixed the time-to-resolution gap for us.

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