Quick one. Since we switched CRMs last month, our response rate has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?
Honestly CSAT surveys didn't move churn for us. Segment did more.
Have you tried routing it through Slack? Fixed the CSAT gap for us.
Same setup here. In our case it came down to CES tracking being too broad.
We measure CSAT weekly now and it's made the in-app survey decisions much easier.
Following. We're about to do the same thing for renewals at risk.
Curious what cadence you landed on. We over-asked and CSAT tanked.
