Trying to get journey mapping right for our SMB tier. The defaults don't quite fit. What did you change?
Have you tried routing it through HubSpot? Fixed the NPS gap for us.
Spent a week on this. The fix was tying dashboards to the account owner field.
Following. We're about to do the same thing for enterprise accounts.
Spent a week on this. The fix was tying the feedback widget to the account owner field.
Spent a week on this. The fix was tying journey alerts to the account owner field.