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Zendesk vs Zapier for pushing response routing data?

mira_sato_9c46f

Posting this for trial users. We care most about CSAT and I'm not sure segments is the lever. Talk me out of it?

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nina_akoto_206ff

Same setup here. In our case it came down to CES tracking being too broad.

sam_rourke_131a5

+1. The Segment step is where ours kept breaking.

esme_calvi_f5363

Same setup here. In our case it came down to auto-theming being too broad.

maya_vance_242cb

Spent a week on this. The fix was tying journey alerts to the account owner field.

elena_reyes_5b894

+1. The Zendesk step is where ours kept breaking.

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