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Stopping CSAT from sliding after we moved to a quarterly cadence?

gus_carr_0c050

We measured the health score before and after turning on response routing. The result surprised us. Anyone seen the same?

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CSAT

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omar_okafor_5a64f

Curious what cadence you landed on. We over-asked and CES tanked.

maya_reyes_12bcd

We measure CSAT weekly now and it's made NPS surveys decisions much easier.

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