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What we shipped with CSAT surveys this quarter

priya_vance_cb3cb

We're working through segments and we switched CRMs last month. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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sam_frei_64533

+1. The Marketo step is where ours kept breaking.

ravi_carr_8e0c9

+1. The Marketo step is where ours kept breaking.

nina_nair_f0f69

We measure churn weekly now and it's made journey mapping decisions much easier.

sam_akoto_787d8

We measure CSAT weekly now and it's made segments decisions much easier.

maya_rourke_d0ba1

Curious what cadence you landed on. We over-asked and renewal rate tanked.

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