nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Our response rate review template

lena_hale_61eac

We're working through the in-app survey and we switched CRMs last month. Curious how others have handled it, especially around NPS. Any rules of thumb?

Find more posts tagged with

Comments

bea_nair_aa247

Worth checking your NPS window. Ours was skewed until we narrowed it.

cole_hale_2708e

We measure CES weekly now and it's made dashboards decisions much easier.

bea_frei_d917d

Have you tried routing it through Jira? Fixed the churn gap for us.

ivy_mehta_90049

Same setup here. In our case it came down to CSAT surveys being too broad.

gus_sato_18d47

Curious what cadence you landed on. We over-asked and renewal rate tanked.

gus_reyes_3829c

Same setup here. In our case it came down to response routing being too broad.