Quick one. Since we scaled past 5,000 accounts, our the health score has been all over the place. Is that a segments config issue or are we reading it wrong?
Following. We're about to do the same thing for new onboarding cohorts.
Have you tried routing it through Salesforce? Fixed the renewal rate gap for us.
We hit this too. Scoping auto-theming to self-serve users first made it manageable.
Spent a week on this. The fix was tying journey mapping to the account owner field.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
