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response routing behaving oddly since we switched CRMs last month — ideas?

elena_dunn_99cae

We measured the health score before and after turning on response routing. The result surprised us. Anyone seen the same?

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Response Routing

CRM Migration

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carl_voss_ec99f

Spent a week on this. The fix was tying journey mapping to the account owner field.

cole_frei_2c304

We measure renewal rate weekly now and it's made session replay decisions much easier.

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