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What worked for us setting up segments

felix_carr_3af09

Posting this for new onboarding cohorts. We care most about CES and I'm not sure the in-app survey is the lever. Talk me out of it?

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yuki_lund_63a91

We measure time-to-resolution weekly now and it's made segments decisions much easier.

yuki_calvi_8dd2a

We measure CSAT weekly now and it's made session replay decisions much easier.

ravi_lund_500c7

Honestly the feedback widget didn't move NPS for us. Zapier did more.

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