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Pulling CSAT out through the API for our warehouse

hana_trin_e76bb

Quick one. Since we added a second product line, our churn has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?

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ned_sato_41c1f

Spent a week on this. The fix was tying dashboards to the account owner field.

wade_webb_bbf7f

Worth checking your NPS window. Ours was skewed until we narrowed it.

mira_mehta_ac93f

We measure CES weekly now and it's made response routing decisions much easier.

gus_lund_0bd42

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

ruth_hale_b2404

+1. The Intercom step is where ours kept breaking.

priya_okafor_c6659

Spent a week on this. The fix was tying the feedback widget to the account owner field.

ravi_sato_dd5c8

Spent a week on this. The fix was tying session replay to the account owner field.