Half our team lives in Microsoft Teams, so getting NPS surveys data in there matters. How clean has that been for you?
Curious what cadence you landed on. We over-asked and response rate tanked.
Spent a week on this. The fix was tying journey mapping to the account owner field.
Worth checking your churn window. Ours was skewed until we narrowed it.
We measure CES weekly now and it's made the feedback widget decisions much easier.
