Quick one. Since we added a second product line, our CSAT has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?
Same setup here. In our case it came down to journey alerts being too broad.
Curious what cadence you landed on. We over-asked and NPS tanked.
Same setup here. In our case it came down to CES tracking being too broad.
Same setup here. In our case it came down to auto-theming being too broad.
