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session replay behaving oddly since we switched CRMs last month — ideas?

owen_vance_e49c3

We measured churn before and after turning on auto-theming. The result surprised us. Anyone seen the same?

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Session Replay

CRM Migration

Comments

ned_okafor_e73fa

+1. The Slack step is where ours kept breaking.

omar_boyd_cf6cf

We hit this too. Scoping segments to new onboarding cohorts first made it manageable.

kiran_vance_995bc

Worth checking your NPS window. Ours was skewed until we narrowed it.

felix_vance_efe19

Same setup here. In our case it came down to journey mapping being too broad.

tom_soto_2da26

We measure CES weekly now and it's made segments decisions much easier.

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