We're working through CES tracking and we rolled it out to the support team. Curious how others have handled it, especially around churn. Any rules of thumb?
+1. The Jira step is where ours kept breaking.
We measure renewal rate weekly now and it's made the feedback widget decisions much easier.
Spent a week on this. The fix was tying the feedback widget to the account owner field.
We hit this too. Scoping journey alerts to trial users first made it manageable.
Spent a week on this. The fix was tying CES tracking to the account owner field.
Following. We're about to do the same thing for renewals at risk.
