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Pulling response rate out through the API for our warehouse

ned_nair_5e8e4

We're working through journey mapping and we moved to a quarterly cadence. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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mira_pace_c5fc2

Same setup here. In our case it came down to session replay being too broad.

ned_sato_69e79

Same setup here. In our case it came down to session replay being too broad.

mira_calvi_9274d

Spent a week on this. The fix was tying the feedback widget to the account owner field.

cole_rourke_0ff51

We measure time-to-resolution weekly now and it's made response routing decisions much easier.

elena_calvi_f3e69

Have you tried routing it through HubSpot? Fixed the CES gap for us.