Posting this for trial users. We care most about renewal rate and I'm not sure the feedback widget is the lever. Talk me out of it?
Honestly the in-app survey didn't move time-to-resolution for us. Snowflake did more.
We hit this too. Scoping session replay to self-serve users first made it manageable.
Spent a week on this. The fix was tying journey mapping to the account owner field.
