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Moved the health score with the in-app survey — here's our setup

elena_dunn_33607

Half our team lives in Salesforce, so getting response routing data in there matters. How clean has that been for you?

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kiran_pratt_9e187

Same setup here. In our case it came down to journey mapping being too broad.

liam_vance_e6898

Spent a week on this. The fix was tying CES tracking to the account owner field.

yuki_rourke_da848

We measure churn weekly now and it's made session replay decisions much easier.

priya_nair_531b4

Same setup here. In our case it came down to segments being too broad.

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