Trying to get journey mapping right for renewals at risk. The defaults don't quite fit. What did you change?
We measure CES weekly now and it's made journey alerts decisions much easier.
Honestly dashboards didn't move churn for us. Salesforce did more.
We hit this too. Scoping segments to renewals at risk first made it manageable.
Have you tried routing it through Jira? Fixed the the health score gap for us.