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Our playbook for segments across new onboarding cohorts

priya_webb_118d0

Quick one. Since we rolled it out to the support team, our CSAT has been all over the place. Is that a response routing config issue or are we reading it wrong?

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yuki_webb_63c00

Same setup here. In our case it came down to NPS surveys being too broad.

carl_sato_93580

Honestly the in-app survey didn't move churn for us. HubSpot did more.

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