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How we cut CES reporting from days to minutes

hana_voss_8a28f

We measured time-to-resolution before and after turning on the feedback widget. The result surprised us. Anyone seen the same?

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Comments

aisha_akoto_04a64

Worth checking your CSAT window. Ours was skewed until we narrowed it.

bea_rourke_04e0c

+1. The Jira step is where ours kept breaking.

hana_trin_c4a0f

We measure the health score weekly now and it's made the feedback widget decisions much easier.

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