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API to update CES tracking in bulk?

theo_holt_b2cec

Posting this for new onboarding cohorts. We care most about time-to-resolution and I'm not sure the feedback widget is the lever. Talk me out of it?

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diego_akoto_69c64

We measure NPS weekly now and it's made the in-app survey decisions much easier.

yuki_sato_50b73

Worth checking your the health score window. Ours was skewed until we narrowed it.

felix_trin_cd3c8

+1. The Slack step is where ours kept breaking.

sam_dunn_8869a

+1. The Snowflake step is where ours kept breaking.

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