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Getting response routing into Intercom cleanly

yuki_akoto_b421c

Quick one. Since we rolled it out to the support team, our time-to-resolution has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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Comments

carl_vance_47369

Curious what cadence you landed on. We over-asked and response rate tanked.

aisha_dunn_6aec0

Curious what cadence you landed on. We over-asked and NPS tanked.

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