We're working through the in-app survey and we scaled past 5,000 accounts. Curious how others have handled it, especially around NPS. Any rules of thumb?
Curious what cadence you landed on. We over-asked and response rate tanked.
We hit this too. Scoping segments to renewals at risk first made it manageable.
Spent a week on this. The fix was tying journey mapping to the account owner field.
