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SSO question affecting who sees journey mapping

maya_lund_6e644

We measured response rate before and after turning on segments. The result surprised us. Anyone seen the same?

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priya_nair_5bee6

Curious what cadence you landed on. We over-asked and CSAT tanked.

lena_nair_f8885

Following. We're about to do the same thing for our SMB tier.

sam_dunn_a4b8e

Worth checking your NPS window. Ours was skewed until we narrowed it.

carl_ng_0ce4a

We hit this too. Scoping journey mapping to trial users first made it manageable.

zoe_lund_065e7

Curious what cadence you landed on. We over-asked and renewal rate tanked.

diego_hale_6e909

Spent a week on this. The fix was tying NPS surveys to the account owner field.

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