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Best way to set up CES tracking for enterprise accounts?

nina_sato_be64a

Posting this for trial users. We care most about response rate and I'm not sure dashboards is the lever. Talk me out of it?

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Comments

sofia_pratt_b7afc

Have you tried routing it through Zendesk? Fixed the CSAT gap for us.

nina_sato_ae902

Curious what cadence you landed on. We over-asked and churn tanked.

yuki_quinn_ad850

Following. We're about to do the same thing for our SMB tier.

jack_marsh_632a2

Have you tried routing it through Jira? Fixed the renewal rate gap for us.

gus_trin_2df8d

Following. We're about to do the same thing for trial users.

aisha_dunn_6aec0

Spent a week on this. The fix was tying journey alerts to the account owner field.