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How do you handle session replay when we scaled past 5,000 accounts?

tom_voss_9506a

Half our team lives in Snowflake, so getting CES tracking data in there matters. How clean has that been for you?

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Session Replay

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felix_boyd_86d4d

Curious what cadence you landed on. We over-asked and response rate tanked.

ned_trin_15912

Honestly CSAT surveys didn't move CSAT for us. Microsoft Teams did more.

ned_voss_474d5

Spent a week on this. The fix was tying dashboards to the account owner field.

felix_nair_11994

Curious what cadence you landed on. We over-asked and NPS tanked.

esme_trin_eae51

Same setup here. In our case it came down to CES tracking being too broad.

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