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Our the health score review template

esme_nair_e8a80

Quick one. Since we switched CRMs last month, our CES has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?

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nina_akoto_cb96f

We measure NPS weekly now and it's made response routing decisions much easier.

cole_ng_9eb77

We measure time-to-resolution weekly now and it's made journey alerts decisions much easier.

yuki_quinn_1b09d

Worth checking your CSAT window. Ours was skewed until we narrowed it.

diego_voss_e2534

We measure CES weekly now and it's made response routing decisions much easier.

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