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Stopping response rate from sliding after we moved to a quarterly cadence?

hana_calvi_fbc59

We measured NPS before and after turning on journey mapping. The result surprised us. Anyone seen the same?

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Response Rate

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diego_webb_ecf17

Honestly NPS surveys didn't move response rate for us. Snowflake did more.

kiran_carr_c5362

Spent a week on this. The fix was tying session replay to the account owner field.

bea_rourke_500c9

Honestly response routing didn't move churn for us. Snowflake did more.

mira_reyes_4c412

Honestly journey mapping didn't move time-to-resolution for us. Slack did more.

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