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Getting journey mapping into Jira cleanly

lena_pratt_51f7f

We're working through CSAT surveys and volume tripled after launch. Curious how others have handled it, especially around NPS. Any rules of thumb?

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ravi_nair_01f37

Same setup here. In our case it came down to response routing being too broad.

sam_sato_dca8f

+1. The Salesforce step is where ours kept breaking.

sofia_akoto_2ba64

Have you tried routing it through Snowflake? Fixed the CSAT gap for us.

liam_dunn_0b4ff

Honestly the in-app survey didn't move response rate for us. Slack did more.

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