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Roles and permissions for enterprise accounts on the session replay?

lena_dunn_8fcc5

Quick one. Since we switched CRMs last month, our response rate has been all over the place. Is that a auto-theming config issue or are we reading it wrong?

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Comments

marcus_hale_9f286

Have you tried routing it through HubSpot? Fixed the response rate gap for us.

tara_nair_eb2d2

+1. The Salesforce step is where ours kept breaking.

theo_reyes_d9150

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

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