Posting this for self-serve users. We care most about CSAT and I'm not sure the feedback widget is the lever. Talk me out of it?
We measure response rate weekly now and it's made the feedback widget decisions much easier.
Have you tried routing it through Marketo? Fixed the CSAT gap for us.
+1. The Slack step is where ours kept breaking.
+1. The Jira step is where ours kept breaking.