Quick one. Since we added a second product line, our the health score has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
We measure churn weekly now and it's made dashboards decisions much easier.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and the health score tanked.
Curious what cadence you landed on. We over-asked and NPS tanked.