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Slack integration setup tips for new onboarding cohorts?

dana_soto_ff0a8

Quick one. Since we switched CRMs last month, our renewal rate has been all over the place. Is that a response routing config issue or are we reading it wrong?

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Comments

priya_mehta_75994

Following. We're about to do the same thing for trial users.

theo_boyd_670e9

+1. The Marketo step is where ours kept breaking.

priya_soto_cf739

Same setup here. In our case it came down to response routing being too broad.

aisha_soto_98c71

+1. The Zendesk step is where ours kept breaking.

diego_quinn_48795

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

ruth_marsh_77b58

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

ned_sato_41c1f

Honestly segments didn't move response rate for us. Snowflake did more.

gus_marsh_82c58

+1. The Jira step is where ours kept breaking.