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SSO question affecting who sees journey mapping

ivy_sato_5f807

Quick one. Since we added a second product line, our NPS has been all over the place. Is that a CES tracking config issue or are we reading it wrong?

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felix_boyd_86d4d

Spent a week on this. The fix was tying journey mapping to the account owner field.

maya_lund_51363

+1. The Jira step is where ours kept breaking.

yuki_webb_f13e9

Spent a week on this. The fix was tying CES tracking to the account owner field.

bea_ng_e9989

We measure time-to-resolution weekly now and it's made CSAT surveys decisions much easier.

marcus_okafor_8910f

Same setup here. In our case it came down to NPS surveys being too broad.

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